I went back to my original Drobo 5D with my hard drives and booted it up. This error comes up with either Drobo, mine or the replacement. I also received a windows error about “A USB device attached to this computer cannot be recognized”. This worked correctly, but for some reason, my (5) 2 TB drives would not work. I was able to bring up a new disk pac with the replacement drobo, (2) 200GB drives. It would boot up, and briefly showed all the correct lights, but as soon as windows gave the new hardware tone, the Drobo rebooted and started this process over and over, never coming on line. What I thought was a fix, turned out to be a dead end as the replacement Drobo would not work correctly on my production PC. For a single owned shop like myself that puts a large dependency on a raid 5 or raid 1 setup for primary backup this product is no longer a valid consideration. Drobo used to offer this option with their older superior support on the old 4 bay models, but now they are only looking forward. Once you upgrade, there is no longer a way to downgrade. This will actually cost out cheaper than the current price point of the Drobo 5D with necessary support.įOR NOW I WOULD NOT UPGRADE TO THE LATEST FIRMWARE ON THE DROBO 5D IF YOURS IS WORKING OK WITH A WIN7 64 BIT MACHINE AND USB3. But my future raid solutions will all be based on a raid card (LSI for example) and a simple PC board/tower case. well actually that is a bit misleading, as you do need support so the price is really $979.00.ĭrobo had a great idea, not sure if the original company founders were bought out (more than likely the case) or if something else happened. Also remember that the price of the Drobo 5D is around 800.00 U.S. This was all provided with the base 1 year warranty. Personally, I do have a problem when I company takes the position that (A) Your time is not important to us, and (B) We know more about the unit’s basic function than you even though you have operated it daily for almost 8 months.ĭrobo used to have excellent support, dedicated tech’s who followed up with your issue. What was even more interesting was that when the 2nd unit arrived, it worked just like the 1st unit I had purchased (which failed after the firmware upgrade past 3.0.7). Interestingly enough after a huge amount of my time wasted on emails, the same tech or “engineer” was astonished to see that “yes it does appear that your current replacement Drobo 5D chassis has a power supply issue”. Instead my tech or “engineer” implied that I was “stupid” and did not understand the basics of how the 5D operated. Something that anyone who has used these products for any period of time would know. Remember my 1st replacement unit was defective with the power switch. In my case, one simple phone call with a tech or “engineer” as they are called would have easily solved this issue. Based my my 25 years of experience in the tech field, I feel this angle is wrong. This gives you the right open a ticket and email back and forth, but not “talk” to a human. After that you will be required to purchase a 1 year contract from them for around $179.00. Once again, it should be noted, Drobo no longer offers free tech support for any of the Drobo consumer lines, after the first 90 days of purchase. I don’t feel that Drobo has a good grip on this issue based on my month long open call with them. I would strongly recommend you do not upgrade your Drobo 5D unless there is some other pertinent reason for the need. However I am still receiving emails from other users who have run into this same problem with both Win7 64 bit and now Win8 64 bit and USB 3 connectivity. This information was originally posted to my blog back in October of 2013.
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